This Privacy Policy explains how Lingo Elevate handles personal data in connection with its website and small-group language courses in Taiwan.
We use personal data to respond to inquiries, assess starting level, match learners with a suitable group and timetable, confirm course terms, complete enrolment, manage scheduled lessons, support guided practice, prepare written learning plans and materials lists, review progress, process payments, maintain records, secure the website, and meet legal or accounting obligations. We may also use limited data to improve service quality and handle disputes or complaints.
We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the website and manage course administration. These parties are expected to use the data only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to address security, fraud, or compliance issues. We may also disclose information in connection with a business reorganization, provided the receiving party uses it consistently with this policy and applicable law.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. You may also object to processing in limited circumstances. Where a request cannot be fully granted, we will explain the reason to the extent permitted by law.
To make a privacy request, provide enough information for us to identify the relevant record and understand the scope of the request. We may ask for additional details to confirm identity or to locate the data involved. Requests are handled through our normal support process and are reviewed within a reasonable period under applicable law.
We retain personal data for the period needed to manage inquiries, enrolment, scheduling, course delivery, payments, progress review, and related administration. After that, data is deleted, anonymized, or archived where retention is required for accounting, dispute handling, or other legal obligations. Retention periods may vary by record type and operational need.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version will apply from its stated effective date. We encourage users to review the policy periodically so they remain aware of current practices.
We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance and progress information, messages sent through the contact form, and technical data such as device and browser information. Where needed for course administration, we may also process information about group matching, lesson scheduling, materials lists, and preparation tasks.
We receive personal data when you submit an inquiry, request level screening, confirm course terms, enrol in a course, communicate with us by phone, email, contact form, or center visit, or make a payment. We also collect limited technical information automatically when the website is used, and we may generate internal records from scheduling, attendance, and course progress review activities.
The website may use essential cookies to support page functions and security, functional cookies to remember basic preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation, troubleshooting, and service improvement.
You may manage cookies through your browser controls and, where available, through on-site preference tools. If cookies are disabled, some features related to form handling, session continuity, or usage measurement may not work as intended. We do not rely on cookie settings to override legal or security-related processing that is necessary for the operation of the site.
